help2go (Unreleased)

Help2go is a home network application for mobile devices.

With help2go Home Network , internet and telecommunications’ providers and their customers can quickly resolve home networking issues, bringing about fewer helpdesk calls and significantly reduced costs.

The client self-care app diagnoses issues through real-time measurements with a complete view on all network devices, including those invisible to backend systems. This includes:

• Examining end- devices for hardware and software failures

• Device interoperability, e.g. connectivity problems on legacy devices

• WiFi stability assessments such as channel scanning

• End-to-end connectivity tests for internet-facing apps and remote content

• Connection confusion, for example when tethering or using WiFi repeaters

• Serving as a platform for Smart Home and IoT devices

All test results can be accessed by hotline agents using the backend portal.

App Goals

-Self-service, as well as remote troubleshooting of any issues in the home network, with the client software being used both as a diagnostics probe and as an interface to measurements taken.

-Empowering the Staff with diagnostics run directly from the end- device. This enhances the whole process with data that otherwise would not be accessible, such as the device health or data-consuming applications.

-To measure and visualize performance. Automatically retrieve QoS metrics from the device and enhance these with backend data.

-Notify end-s of any events or issues that would otherwise escape their attention. For instance, a specific device causing network disruption or an interrupted router connection.

-Enable end-s to ister their entire home network with an intuitive interface.

Current distribution of help2go is restricted to demo code holders only - we apologize for any inconvenience this may cause.